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Nicolas1882
Beginner

on ‎21-01-2021 15h48

776 Views
Message 1 of 3

New BT subscription but incorrect email/user name used for NowTV

Hello, 

I need some help.

On Monday we took out a new contract with BT which included a subscription to Now TV. Whoever registered my details has used an old BT email address which was deleted because it wasn't used for over 150 days. Because I cannot access this email address I cannot sign in to Now TV.

Customer services didn't know what to do...

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2 REPLIES 2
CJT80
Recognised Expert

on ‎22-01-2021 14h03

748 Views
Message 2 of 3

Re: New BT subscription but incorrect email/user name used for NowTV

@Nicolas1882 

If there is anyone on here who can help it'll be a Moderator.

Only selected members can request their help. 

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
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JohnC2
Moderator
Moderator

on ‎22-01-2021 16h55

736 Views
Message 3 of 3

Re: New BT subscription but incorrect email/user name used for NowTV

Hi @Nicolas1882,  I'm sorry that the incorrect email address was used to set up your Now TV On BT TV account. Please call us on 0800 800 150, as that would be quicker, and we'll be able to process the request to get the email address used to the correct one.

cheers

John

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