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ek160303
Aspiring Contributor

on ‎21-10-2020 18h28

476 Views
Message 11 of 13

Re: New Broadband Connection Speed Slower Than Expected

Hi it’s a new connection only active since Friday.

I came back from Sky, left for 2 weeks, had BT before for 4 years same line and speed was faster.

BT are saying that I’m now on a different cabinet ? Only left for 14 days seems a bit unlucky if that’s the case, they also claim DLM is not throttling it back.

previous connection with BT was 55mb and with Sky it was 62mb.

I was expecting the same with the reconnection ?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎21-10-2020 18h47

470 Views
Message 12 of 13

Re: New Broadband Connection Speed Slower Than Expected

If new connection last Friday and hub show 3 days connection time then there has been at least 1 reset since setup. Dslchecker shows 42mb connection on 17/10 and now 40mb and noise margin high at 9.5db suggesting a line problem

is there any line noise?



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ek160303
Aspiring Contributor

on ‎21-10-2020 19h17

466 Views
Message 13 of 13

Re: New Broadband Connection Speed Slower Than Expected

Yes one disconnection since connection.

Cant hear any noise on the line at all.

But BT are insistent they can’t give me a faster connection ?

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