New Customer

[GT037]

It was originally a BT number, we kept the number when we swapped to Virmin. So hopefully we will keep the number. Thanks. 

[GT037]

Morning. Broadband and TV is now up and running, a couple.of hiccups requiring a van and a hydrualic lift as the pole was out of its safety check.

We have HD TV which is freezing and pixilated, which i have seen a Annuator or something can sort, 1 on order.

The digital home phone is paired, but, we can ring out and our correct number shows. We ring in and the Virgin phone rings, this is being disconnected today. My concern is, on the hub is a green slot with digital voice customers, no green cable, and on the ONT box is a Tel line 1 slot, are we missing something?

[imjolly]

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@GT037 wrote:

The digital home phone is paired, but, we can ring out and our correct number shows. We ring in and the Virgin phone rings, this is being disconnected today. My concern is, on the hub is a green slot with digital voice customers, no green cable, and on the ONT box is a Tel line 1 slot, are we missing something?

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no  if you have the BT digital phones you pair them to the sh2 and are not plugged into the phone socket on back

[GT037]

We have the 2 digital phones, so i think we are just waiting for the finishing touches once Virmin Media disconnect the phoneline today. 

Just hope the Annuator thingy sorts the Pixles out on the JD channels

[imjolly]

if you go to hub manager then you should see your phone number and secting that you should see if your 2 phones are registered to the SH2 as dect base station

[GT037]

Well, all the handsets are correctly registered to the hub, and we still can't receive incoming calls. When we ring the number its dead. But when we ring out from the BT phone our number shows and we can make calls.  Our order status still show:

We have been in a constant battle trying to contact someone, a chap on Twitter has supposed to be calling us for about 6 days now. We were told last week that Openreach had connected the number and we can receive calls. Virigin disconnected the number 7 days ago. 

[imjolly]

sorry but you need to keep on to the FTTP team  08005874787