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Message 1 of 3

New account not showing in my bt

Hi, have taken out a new service with bt but its not showing in my bt app.

Only showing old one from two years ago, need to log in to enable bt wifi  settings. 

Bt Wifi & Bt Wifi-X showing but unable to log into them and cannot change settings for them on my modern. 

Service has been active since Wednesday. 

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Message 2 of 3

Re: New account not showing in my bt

Have you added your new account to your MyBT.

Adding an account on My BT | BT Help

How to use the My BT App | BT Help

BTWifi is active by default. You do not need to activate it but you do need to have a BTID that is associated with your broadband account.

 

 

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Message 3 of 3

Re: New account not showing in my bt

Can't see settings in options, do get this when i work through on the website.

1st shows same account twice, 2nd new account but only once.

Assuming the new account not fully updated yet as Can't see usage as well

Screenshot_20211115-160333_Samsung Internet.jpg

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