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nassisser
Beginner

on ‎02-07-2021 7h55 - last edited on ‎02-07-2021 8h40 by

891 Views
Message 1 of 3

New emails marked read on startup

I have noticed some people have the same problem: all of my emails are marked as read when I start up my  @btopenworld.com mail on my Chrome browser. I haven't opened them anywhere else. It works properly if new emails come in while I am already on my mail but, when I logout and back in, everything is ,marked as read. What can I do?

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2 REPLIES 2
JohnC2
Moderator-Retired

on ‎02-07-2021 11h59

864 Views
Message 2 of 3

Re: New emails marked read on startup

Hi @nassisser, welcome to the forum, and thanks for posting and sorry your emails are getting marked as read on start up.

Have you tried using a different browser to see if the same thing happens to your emails?

Cheers
John

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JohnC2
Moderator-Retired

on ‎02-07-2021 14h13

854 Views
Message 3 of 3

Re: New emails marked read on startup

Hi @nassisser, did you get a chance to check this on another browser? 

Our email team would like to have a look into this issue further so I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

cheers

John

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