New line required?

[RichTea01]

Hi there,

I've moved into a new build and wanting to sort my internet out.

The new build has one of these devices in the cupboard (all lights seem to on green and looks to be working with no issues): 

When speaking to an agent over the phone, they advised I would need a new line installing and may take up to two weeks. After the call I realised I forgot to mention having this device already.

I don't want a phone line, just fibre. Does this mean that I could possibly go down the road of a self install? It looks like I just need to connect up the router with the ethernet cable and plug it in to power.

Thanks.

[Keith_Beddoe]

@RichTea01 

Who have you placed your order with?

This is the link for BT Retail https://www.bt.com/broadband/broadband-without-landline

You will not get any service unless you place an order.

[RichTea01]

Thanks for your reply.

No one yet, after hearing it may take two weeks and a new line - I advised I would speak with Virgin to see what they could provide.

And would call back when ready.

[Keith_Beddoe · Accepted solution]

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@RichTea01 wrote:

Thanks for your reply.

No one yet, after hearing it may take two weeks and a new line - I advised I would speak with Virgin to see what they could provide.

And would call back when ready.

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Virgin do not use that connection, they have their own network. Its an Openreach connection, so you need to use a provider that uses the Openreach FTTP network.

If you place an order with BT Retail, it should not take very long, as the network is already installed.

[RichTea01]

Thanks for the reply - I think I've not explained myself very well.

I'm aware that Virgin don't use the same line. That's ok.

I'm querying, if I was to place an order for Fibre only with BT - by already having this device - would I need to wait 2 weeks and have a new line installed (as mentioned by the BT sales person)?

OR

By having this device already, would I be able to have the modem sent out and I could connect myself in less than a few days?

[imjolly]

That is an ONT and if you want FTTP from BT then phone FTTP TEAM on 08005874787 and see what they can offer you. You still have to pay line rental but don't need to take a landline package so you cannot phone out or receive calls

[Keith_Beddoe]

If you have any issues placing an order with BT, then call the FTTP team on 0800 587 4787.

[licquorice]

Speak to the FTTP team 0800 587 4787

[Keith_Beddoe]

BT will send you a BT Smart Hub 2, which you connect to the Ethernet cable which is hanging loose. That is all you need.

[RichTea01]

Sounds like speaking to the FTTP team is the clear winner here. 😁

Thanks all!