No Access to Fibre Broadband

[Darren76]

I am becoming increasingly frustrated as I watch my neighbours gaining access to fibre broadband yet my house still does not have access.

When I do the postcode checker it says it’s available or becoming available for my immediate neighbours yet my house says there are no plans to make fibre available in my area. Can anyone help with this please as we are a big family home with 2 kids and 2 adults working full time from home, all trying to work with copper broadband. It’s a joke.

[Carlusha]

Try again using your 'phone number.

[Darren76]

Thanks, I have and get the same message 

[imjolly]

if you are an existing BT customer then enter your phone number here and post results https://www.broadbandchecker.btwholesale.com/#/ADSL

[PaddyB]

Hi @Darren76,

Thank you for posting. I can understand your frustration and I'm sorry you haven't been able to order Fibre Broadband.

Please can you enter your details into the link posted by @imjolly and reply with those details?

This will help to give us an indication of why the service isn't available and if anything can be done. Please make sure to remove the telephone number before posting.

Thanks,

Paddy