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AR_Help
Contributor

on ‎15-12-2020 20h01

1,042 Views
Message 1 of 3

No Landline Dialtone and <2mbps Broadband FOUR DAYS and still waiting

On Saturday our Broadband went down - it kept dropping and still is doing - even when it is up and running its 1-2mbps at the very best. The landline was crackling and hard to use.

On Sunday the Landline went down as well - there is no dial tone. I can ring it and the phone rings but there is no sound.

I have run all the diagnostics - they tell me the fault is outside the property.

I cannot get an engineer to come until Friday.

I have tried Chat - they say they are working on it.

But NOTHING has changed

Can any moderators look into this please.

Even just while typing this our broadband disconnected itself.

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎15-12-2020 20h08

1,039 Views
Message 2 of 3

Re: No Landline Dialtone and <2mbps Broadband FOUR DAYS and still waiting

If you have no landline or a very noisy landline then there isn't nothing anybody can do as you need an engineer visit which you have already got for Friday

post back if engineer no show 



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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎15-12-2020 20h35

1,024 Views
Message 3 of 3

Re: No Landline Dialtone and <2mbps Broadband FOUR DAYS and still waiting

@AR_Help 

Did you report it as a landline fault (noisy phone line, unable to make calls) or a broadband fault, as that affects the priority?

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