Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AR_Help
Contributor

on ‎15-12-2020 20h01

1,056 Views
Message 1 of 3

No Landline Dialtone and <2mbps Broadband FOUR DAYS and still waiting

On Saturday our Broadband went down - it kept dropping and still is doing - even when it is up and running its 1-2mbps at the very best. The landline was crackling and hard to use.

On Sunday the Landline went down as well - there is no dial tone. I can ring it and the phone rings but there is no sound.

I have run all the diagnostics - they tell me the fault is outside the property.

I cannot get an engineer to come until Friday.

I have tried Chat - they say they are working on it.

But NOTHING has changed

Can any moderators look into this please.

Even just while typing this our broadband disconnected itself.

0 Ratings
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎15-12-2020 20h08

1,053 Views
Message 2 of 3

Re: No Landline Dialtone and <2mbps Broadband FOUR DAYS and still waiting

If you have no landline or a very noisy landline then there isn't nothing anybody can do as you need an engineer visit which you have already got for Friday

post back if engineer no show 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎15-12-2020 20h35

1,038 Views
Message 3 of 3

Re: No Landline Dialtone and <2mbps Broadband FOUR DAYS and still waiting

@AR_Help 

Did you report it as a landline fault (noisy phone line, unable to make calls) or a broadband fault, as that affects the priority?

0 Ratings