No Wi-fi Connection- Wk 4

[MissC]

Spoiler

Hi there

I really hope someone can help me - as BT are a nightmare!

I moved home in June and had a new line installed. All was fine until around 4-6wks ago when my devices couldn’t find a Wi-fi signal.

looking on my devices it showed the router to have a good/excellent signal however the connection to all devices (2 x Alexa echos, sky and iPhone) May connect initially for a few mins then completely drop out. 

move had a new router delivered this morning and this hasn’t changed anything.

landline seems to be working fine. BT have said connect TV by cable - which isn’t possible as it’s at different end of house. However even if I did the rest of my devices aren’t working.


please can anyone give advice?

I’ve moved from a stone house to a modern semi so wall thickness is less so it can’t be that.


thanks in advance

[imjolly]

have you turned of smart setup  

Turn Off smart setup

[MissC]

Hi thank you for your reply.

nope not tried that as no idea what it is 

I’m not savvy with tech 

[imjolly]

follow the link I posted and it explains how to do it