No incoming digital voice phone or line number

[Alex_21]

Can anyone assist BT in setting up my incoming digital voice phone?

What I know:

Hub manager lists my ‘old’ number (that BT have said they can’t transfer)

Digital voice handset has been programmed with my ‘old’ number (that BT “can’t transfer”)

‘New’ number quoted on my BT account belongs to another householder

OpenReach connected my broadband and outgoing digital voice calls 12th January 2021

‘Old’ number was disconnected last week (by my previous provider) ie. 7 weeks after the Openreach visit

[Les-Gibson]

I'd like to hear why they can't transfer it.

"If we're moving your existing phone number onto your new service, you'll receive inbound calls on your Digital Voice Home Phone after 15 minutes."

"Please note: in rare cases, where your number was originally allocated by another company, your Digital Voice service may be delayed until 8am on the working day after you set up your Smart Hub 2. Your old service will continue to work in the meantime"

https://www.bt.com/help/landline/digital-voice--how-do-i-set-up-my-service-

[Alex_21]

BT finally got my digital voice phone connected after almost 3 months.  Part of their solution was to allocate a new landline number.  The new number given seems to be a Preston area code which is 200 miles away from my address and no explanation was given as to why this had to be the case.