cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
9,955 Views
Message 1 of 14

No internet connection/ keep showing orange light on BT hub6

Go to solution

Hi,

 I’m using Broadband and Landline Fibre Essential product. However starting from this afternoon, my internet connection is out and the hub keep showing steady orange light. I tried to restart many times, but it’s still not working and showing steady orange light. I tried with online troubleshooting tool and it says the problem is from outside. I don’t have a phone even though the product includes landline.

please help me. I desperately need the internet back again as I need to work from home and I live alone.

best regards,

Chuqing

0 Ratings
13 REPLIES 13
9,953 Views
Message 2 of 14

Re: No internet connection/ keep showing orange light on BT hub6

Go to solution

You need to do the most basic test of checking you have a dial tone and if so is there any line noise.  

If you don't have a phone then can you borrow a phone just to test otherwise no point making changes if problem is no line



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
9,950 Views
Message 3 of 14

Re: No internet connection/ keep showing orange light on BT hub6

Go to solution

Have you checked to see if there is a problem in your area?

https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

0 Ratings
9,947 Views
Message 4 of 14

Re: No internet connection/ keep showing orange light on BT hub6

Go to solution

Yes I tried. And it shows no problem with internet in my area

0 Ratings
9,907 Views
Message 5 of 14

Re: No internet connection/ keep showing orange light on BT hub6

Go to solution

Hi,

sorry I reply this late. I check my landline and it’s working. However, the landline number is shown on my cellphone (I call my cellphone number to see if the landline works). This number is different from the one on my bill. May I ask if you know what’s going on?

thanks!

0 Ratings
9,904 Views
Message 6 of 14

Re: No internet connection/ keep showing orange light on BT hub6

Go to solution

Phone 17070 and see if the number repeated is your number



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
9,898 Views
Message 7 of 14

Re: No internet connection/ keep showing orange light on BT hub6

Go to solution
No, it’s not my number
0 Ratings
9,893 Views
Message 8 of 14

Re: No internet connection/ keep showing orange light on BT hub6

Go to solution

Sounds like you have a crossed line and need to report it by phoning 151



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
9,891 Views
Message 9 of 14

Re: No internet connection/ keep showing orange light on BT hub6

Go to solution

Thank you for your reply. I will report this. Does it normally take long to fix? I desperately need the internet connection back soon

0 Ratings
9,848 Views
Message 10 of 14

Re: No internet connection/ keep showing orange light on BT hub6

Go to solution

Don't mention broadband as it is a line fault. Should be a quick fix.

0 Ratings