Noise on my line

[Emma05]

For 3 weeks i have been trying to get my landline fixed. 6 engineers booked, none came into house, and nothing resolved.

BT operators blatantly lying to me about things i know aren't true, there answer to everything is to book an engineer.

I need a number or something to speak to someone, other than an operator to help me fix this.

I have noise on the line and tried 3 different phones in the master socket, there was noise on all 3. The noise comes and goes or sounds worse somedays to others.

[licquorice]

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@Emma05 wrote:

For 3 weeks i have been trying to get my landline fixed. 6 engineers booked, none came into house, and nothing resolved.

BT operators blatantly lying to me about things i know aren't true, there answer to everything is to book an engineer.

Not sure what else you expect them to do, you need an engineer visit to resolve the problem.

I need a number or something to speak to someone, other than an operator to help me fix this.

Nobody can fix the fault remotely, you need an engineer.

I have noise on the line and tried 3 different phones in the master socket, there was noise on all 3. The noise comes and goes or sounds worse somedays to others.

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[imjolly]

did you check in the test socket to see if noise still there   test socket is behind the faceplate of master socket

[Emma05]

Yes, i took off the covering and tried 3 separate phones. Noise was still there. Was told fault was found at exchange, then was told it was fixed. Noise still there and internet still dropping

[JohnC2 · Accepted solution]

Hi @Emma05, welcome to the forum and sorry that you are having so much trouble getting a fault with your service fixed. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get this repaired.

cheers

John

[Emma05]

I have had 6 separate engineer appointments booked by BT, none came to the house. I was told fault was at the exchange and had been fixed. It hasn't.

Each engineer that has been sent out has only went to the exchange, i am aware it can't be fixed remotely

[Emma05]

I'm aware i need an engineer and that it can't be fixed remotely, 6 booked, none came to house and problem still there

[licquorice]

Just reply to the mods as invited, they will arrange an engineer.

[Emma05]

Well i hope after 6 failed engineer visits, number 7 will get me sorted

[licquorice]

🤞