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Message 1 of 6

Noisy line and broadband dropping like Morse code

I have done all the online tests and all have come back clear but my broadband drops momentarily Al the time. I didn't notice it too much untill I got an echo dot and was playing music through it and it's just relentless!!! My smart TV was the first thing that drew my attention to it (this is connected to the hub via ethernet cable) as sometimes when trying to use Netflix or Amazon prime the screen would indicate no internet connection!  Bit the echo has shown me just how badly we are affected. The phone line was noisy too but I dialled 17070 and used option 4 which seems to have helped for now!! Anyone had similar issues but no fault on the online diagnostics? 

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Message 2 of 6

Re: Noisy line and broadband dropping like Morse code

Have you tried using the test socket with a filter to see if that helps connection and stability by eliminating your internal wiring and master faceplate,

when you do quiet line test and dial option 2 is it totally silent?



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Message 3 of 6

Re: Noisy line and broadband dropping like Morse code

Thanks for the reply ! Line is not silent on whistling test.

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Message 4 of 6

Re: Noisy line and broadband dropping like Morse code

I feel your line is not silent on quiet line test option 2 then report a phone fault NOT broadband to 150 and get engineer visit. Get rid of the line noise and that will help your broadband connection



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Message 5 of 6

Re: Noisy line and broadband dropping like Morse code

Sorry auto correct strikes again line is NOW quiet on listening test!!
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Message 6 of 6

Re: Noisy line and broadband dropping like Morse code

Did yôu try using the test socket to see if that helps your connection?

if noise is intermittent then you need to keep checking but would be better connecting to test socket to eliminate internal wiring



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