Noisy line

[danielshaw007]

Hi all

I currently have adsl connection. I have openreach out 3 times to my house due to various faults. Last visit the engineer had to connect my landline to another cabinet due to previous fault engineer going to the wrong address and connecting my line to another house. 

Anyway.. he was here for a while once reconnected and testing the line. He kept saying when the router connects there is a high resistance on the line, when the router is off it goes back to normal. Now we agreed to leave it and see how it goes.

I went to make a call today and I can hear audible noise on the line that gets louder and then it stops. When it stops I notice the router has disconnected.. purple light flashing.

When the router reconnects the noise comes back. Rinse repeat.

Is this acceptable or do I still have a fault somewhere? The troubleshooter says it can't find a fault on the landline but clearly there is ??

Thanks 

[imjolly]

certainly a fault and report phone fault to 151

[Starwire]

What kind of Hub do you have?

On some long lines Hub 5’s create a HR Fault. Not come across one for a while but when we did we always advised they move to a Hub 4. Although you can’t get them now so would be best to try a Hub 6.

[danielshaw007]

I have the latest smart hub 2, as I got sent it for FTTP but tuned out it stopped down the road so kept the router. 

from the tech log;

Product code:Smart Hub 2

Serial number:+091300+1951012400

Firmware version:v0.17.01.12301-BT

Firmware updated:Mon Apr 6 09:29:06 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:0 days,01 Hours36 Mins03 Secs

Data rate:448 Kbps / 5.024 Mbps

Maximum data rate:1.104 Mbps / 5.028 Mbps

Noise margin:20.0 / 10.6

Line attenuation:31.5 / 49.5

Signal attenuation:0.0 / 49.5

VPI/VCI:0/38

Modulation:G.992.1(DMT)

Latency type:Interleaved

Upstream error control:Off

Downstream error control:Off

Data sent / received:247.1 MB Uploaded  / 1.1 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:SKYNET

2.4 GHz wireless channel:Smart (Channel11)

5 GHz wireless network name:SKYNET

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:0C:8E:29:CB:43:3B