Not Getting Guaranteed Minimum Speed

[NickBuckley]

@imjolly 

Thanks - have tried all the things you suggest and phone line sounds clean....

No idea why line dropped two days ago, but I have noticed that it has done this around 2am on 2 or 3 occasions - I assumed that it was BT doing some sort of "line reboot" in the early hours

Download as follows:

Telephone Number XXXXX-XXXXXX on Exchange BYFIELD is served by Cabinet 4

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low        VDSL Range A (Clean) 
VDSL Range B (Impacted) 

80	60	20	19	54.9	Available	Available	--
80	57.5	20	17.6	50.4	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

30

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+ADSL MaxWBC Fixed RateFixed Rate

Up to 1	--	1 to 3	Available	Available	Yes
Up to 0.75	--	0.75 to 2.5	Available	Available	--
0.5	--	--	Available	Available	Yes
0.5	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

43.99

7.03

2020-05-28

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

N

N

N

11-06-2020

[imjolly]

The drops in connection are not caused by openreach doing any line reboot and could be some interference locally

are you connected direct to the master socket? is it a filtered master?

have you tried connecting to test socket with filter to see if that improves your connection speed or initially your attainable speed

[NickBuckley]

@imjolly 

Yes - I've done all that - router is on master socket - no other devices connected (not even a phone normally!) and I have tried directly into test socket....this has worked faultlessly for the last 2.5 years - it's only the last 6 months or so it has gradually degraded from 60Mb/s dow to as low as 28Mb/s (currently around 40Mb/s) but trying to get BT to investigate is proving difficult!

(I've worked in IT for 25 years, so I probably6 know just enough to be dangerous!!)

Thanks

[imjolly · Accepted solution]

if you done all that and not even the attainable speed improved then need engineer visit

[gg30340]

See link about the BT Stay Fast Guarantee and when they would honour it.

https://www.bt.com/help/broadband/what-is-bt-s-stay-fast-guarantee-

See this link and sub links about dates when you ordered your broadband.

https://www.bt.com/help/broadband/learn-about-broadband/broadband-speed/i-m-not-getting-the-expected...