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Not getting forgotten password reset emails from beefeater


Whenever I do forgotten password on my beefeater rewards site I never get the email to reset my password.  I have checked spam folder and done password reset many times.   I notice on a previous post from someone having the same issue that bt was blocking the password reset emails thinking they were spam.  Could this be the case and if so how do I get bt to unblock the emails so they get to me


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