Not receiving texts but can send and am getting spam messages

[SimonW81]

Hi,

My grandmother has a Moto E6 and since last week has not been receiving text messages.  She can send them and has received two Spam messages and a test message from BT when she called for assistance.  However, no other messages are getting through.

She has plenty of space on the device, I have checked her blocked numbers and whilst there are some there mine is not.  I have deleted my contact details and re-added and I have done a factory reset.

She called BT today and they sent the test messages which were successful and then just told her the phone was working, however it obviously isn’t and I’m not sure what more I can do to solve it.

Any ideas?

Thanks

Simon

[JohnC2 · Accepted solution]

Hi @SimonW81, welcome to the forum, and thanks for posting. I've had a look on the internet for Can't Receive Texts on Moto E6.

It looks like you've done all the checks you can but have a look at it again just to be sure. 
Also have you another phone you could put the SIM in and test on that to ensure it's not an issue with it?

Cheers

John