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Jakkeo
Aspiring Contributor

on ‎23-02-2021 22h22

994 Views
Message 1 of 3

ONT “not in sync”

I was due to have my broadband activated today and i logged into the app and it says it has been delayed. Apparently the ONT is showing as “not in sync” at openreach. Its a new build house and I move in tomorrow. As I work from home I really need the internet can anyone shed any light on what this means?

 

thanks

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2 REPLIES 2
pippincp
Distinguished Sage

on ‎24-02-2021 1h52

961 Views
Message 2 of 3

Re: ONT “not in sync”

It can take up to midnight for activation. If not working tomorrow ring the FTTP team 0800 587 4787.

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Jakkeo
Aspiring Contributor

on ‎24-02-2021 7h48

939 Views
Message 3 of 3

Re: ONT “not in sync”

BT have already said its been delayed and there is a problem with the openreach equipment saying “not in sync” on their system.

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