Open Reach wont fix our wiring problem

[Chapman2013]

The first engineer said he wasn't allowed to go up heights and therefore needed to escalate the job, which to be fair to him he did and booked and second engineer in before leaving. When escalating the job he clearly told the call centre that the cable needed replacing and to address the line cap as well. The second engineer had the cable on his van and talked me through what he was going to do but then spoke to someone on his phone and can back to say he was no longer replacing the drop cable. His "manager" had told him by phone not to as there could be other reasons further down the line. How can someone remotely diagnose the fix? Does no one work efficiently anymore? I guess not, that's why Openreach are happy with our broadband speed!

[Starwire]

What a fudging farce!

So one Telecoms Engineer who works for a Network Provider whose Network has something like 3 Million Telephone Poles on it can’t climb. What next, a Taxi Driver who never learnt to drive?!?!

Then the icing on the cake, an Engineer who was going to replace it but his PM says not to. Changing a Drop Cable isn’t exactly a time consuming and taxing job so why his PM told him not to is beyond me, must be a Prod chasing ******.

No wonder the Company is going to s***. 😒

[imjolly]

I have asked the forum mods to see if they can help you as nobody else seems to want to do anything they will post here but may be a few days

[DavidM]

Hi @Chapman2013 and welcome back, it's been a while.

I'm sorry there's been a mix up getting this sorted. I'm sure I can help. I'll drop you a private message now so you can get in touch.

Cheers

David