Orange light every 10 mins!!!

[Wealey88]

Hi Guys, 

New to the forums and about to lose my mind! 
Never ever had an issue with BT.

Last two weeks I have had constant drops in connection. Hub will go pink then orange and then reconnect. Kicking me out of everything that I’m doing. 

Massive issue when on video calls for work at home!!! 

Engineer sent out.. all fine.. line good no worries. 

He left and it continued..

Phoned BT - assured me that it was absolutely the router needing to be replaced. But I couldn’t have it as I was out of contract so I’d have to pay. I’m thinking I should trust the last one the phone renews contract gets Hub2 sent out.

Made no difference.. as I type this it has gone orange 8 times in 10 minutes! 

It’s unusable.. and now I’m stuck in a two year contract. Absolute stitch up!

Any help would be appreciated!! 

[samtheaspie]

Hiya,

For the mods to help, Can you post your line stats by going to 192.168.1.254 and then clicking on advanced options, technical log. Paste what you see and someone should help you. 

Did you change absolutely everything from filters and cables to the hub? Something not quite right.

[Wealey88]

Appreciate the message and yes mate.. the engineer if stuck me a new socket on! Ill do what you suggested now! 

[Wealey88]

 

Hope that’s readable! 

[imjolly]

When I zoom in it is blurred and not readable     can you use the camera function to upload the stats

Any line noise  dial 17070 option 2 should be silent and best with corded phone

[Wealey88]

My bad! 

This is the latest log for past hour roughly.. 

 

hope that helps. . noticed there’s a few bits on there that says DOWN at end of it.. dunno if that is good or bad haha! 

[Wealey88]

Infact there’s a few failed/downs on there that I reckon may give you legends some idea of the issue! 

[licquorice]

You have an intermittent line fault that the engineer failed to diagnose, you need another engineer visit.

[Wealey88]

How come you can diagnose that within one picture but he couldn’t work that out in 30 mins while being in my house! 

I appreciate the help.. but also getting a bloody engineer out is a challenge in itself!! 

[licquorice]

I haven't worked it out, but from your first post it has all the hallmarks of an intermittent disconnection and the log shows confirms the disconnections. Have you tried a quiet line test 17070?