Order complete but service has not changed?

[Michaelbr]

hi

i put an order in on the 12th October 2020 to update my contract which says complete I went from fibre 250 to fibre 500 I have not received any confirmation by email also my service has not changed it’s still showing 300/50 can anyone chase this up for me please 

[licquorice · Accepted solution]

Not on here, no. This is a customer to customer self help forum. You need to call the FTTP team on 0800 587 4787

[Michaelbr]

I have tried to call but after 25minutes hanging on ringing I gave up.

[licquorice]

I'm afraid you will need to be more patient, they are the only team that can help.

[Michaelbr]

Mods can close this now it’s all been done thanks