PWHW dropping every hour with virgin HELP

[jvcvfla]

Hi,

Please help

I have just switched to virgin and my mesh have begun to drop every hour. Doing me head in!

I rang bt tech support who advised me to make sure that my hub 3 is working as router and not modem and to switch some smart feature off. 

ive done them but still same problem.

is there anything else I can do?

tia 

[RobbieMac · Accepted solution]

Hi @jvcvfla,

Thanks for your post and welcome back!

Sorry to see you're having problems.  Have a look at the following link, which also includes the contact details for the product helpdesk..  ->>  BT Premium Whole Home Wi-fi <<-

Cheers,

Robbie

[jvcvfla]

Thanks for reading my post ...not lol

ive already rang help desk please re read my post.

just wondering if there’s anything else I can do ? 

thanks 

[freestyle]

Not sure if this is maybe related to your issues

https://community.bt.com/t5/BT-Devices/27-07-20-LATEST-Virgin-Smart-Hub-3-with-Premium-Whole-Home-Wi...