Parental Controls won’t activate

[Squeaky76]

Hi, I’ve tried to turn on the Parental Controls via the BT app and online, I get a green message saying it will be active within 2hrs.....but it doesn’t activate! Any ideas I can try without having to ring BT and spend hours on hold??

Thanks

[JohnC2]

Hi @Squeaky76,  welcome to the forum and sorry the Parental Controls won't activate. 

Are you able to login to your MyBT on a laptop or PC and see if the activation works ok there? Post back and let me know how you get on.

Cheers

John

[Squeaky76]

Hi, I’ve tried turning it on via the BT web page, still the same. My Web Protect won’t enable either?!

[PaddyB]

Hi @Squeaky76,

Thank you for posting back. I'm sorry you haven't been able to activate the Parental Controls. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy