Persistent VC019 error with BT Sport on Amazon Fire Stick

[DominicD]

I have a persistent VC019 error on the BT Sport app on latest gen Amazon Fire Stick. It was working yesterday. I have:

Restarted the stick, the tv and the rooter. 
Reinstalled the BT Sport App on the stick.

Checked connection speed (120mb/s on Virgin Media)

Tried alternative HDMI port

Still get the error. 

Please help!

[DarrenDev]

Sorry about that @DominicD - the 3 newest devices didn't cope at all well with our Ultimate channel today. I'm currently investigating why, and will make sure it's sorted before our next BT Sport Ultimate event.

[DominicD]

Hi there,

problem still exists and only on BT Sport Ultimate. 

[DarrenDev · Accepted solution]

The fix for this issue was released this morning, and devices should have picked it up on next app launch.

I can see 35 people who are still experiencing VC019 this evening on the new Amazon devices, and they're all devices where the app hasn't restarted itself.  If you press back a few times to quit the app and then launch it again, it should work fine.

Sorry for the inconvenience.  I'll check out why some apps failed to restart.

[DominicD]

You’re right! All working after a restart of the app. Thanks. 

[DarrenDev]

Phew! Thanks for confirming.

[DominicD]

Getting the error again with BT Sport Ultimate......

[DarrenDev]

Could you send me the BT ID you're logged into the app with please @DominicD  ... I'll check the specific reason for your VC019 tonight.

[DominicD]

Sure.

*email address removed*

[DarrenDev]

Thanks - I should have said to DM me the BT ID. I've removed it from your message to keep it private.