Phone Line Issue and Openreach

[joniemaximus]

Firstly apologies if there is somewhere better for this. I recently hand a BT Open reach engineer visit my house because of a broadband fault. My Landline worked fine but my new Superfast from sky hadn't worked since my activation (Moving from Sky-Essential). The engineer was told that the fault had been rectified (My broadband had started to work over night before the visit) but proceeded to poke around regardless. In our house (And for many years before we owned it i suspect) the main drop cable goes into the hallway at the front of the house were it meets a junction box, before going back out around the house and into the office at the back of the house where the master socket is. I'm guessing whilst disconnecting this junction box he hasn't re-connected something properly and now im not only left with no broadband but also no landline. Its going to be Wednesday next week before they can get an engineer back out but i have 2 questions: What could he have done. There are only 2 sets of 2 cables in the junction box (Solid Blue and Blue/White). Is it possible he's connected the wrong wires. Where do i stand with wiring as it's technically on my property and the line to my house is fine, but no matter what i plug into the master socket it will not work. Is there anything i could do like re wiring the junction box to correct the issue. I'm trying to work from home and its awfully difficult without internet.

[licquorice]

As a Sky customer, not sure why you are posting on a BT Retail forum. There is no such company as BT Openreach, it is Openreach and has no more connection with BT Retail than it does with Sky.

As long as the right 2 wires coming in are connected to the right 2 wires going out, it doesn't matter which one is connected to which. What colour are the connected wires in the master socket?

[joniemaximus]

Apologies i didn't realise open reach are no longer part of BT. It does in fact matter which way round the cables are connected as an engineer has reversed the cables and it is now working. Blue / White and white/Blue

[licquorice]

Phone/broadband wiring is not polarity conscious, it most certainly doesn't matter which way round the wires are connected. You probably just tightened up a loose connection which resolved the problem.

[Keith_Beddoe]

@joniemaximus 

This is the Sky forum Sky Help Forum - Help & Support from the Official Sky Forum

[joniemaximus · Accepted solution]

I dont know what to tell you, the engineer added new connections to the junction box. The spark reversed those wires in the master socket which rectified the issue? neither touched the cables that the other one had. Either way the issue is sorted now and i understand i've posted in the wrong place.

[joniemaximus]

Thank you.