Phone cuts out

[Strongtony]

My elderly mother has a bt 3880 answer phone and multiple handsets bought at Xmas. Over last few weeks and more often last few days when somebody calls her during mid conversation the caller gets a melody on their phone and mum's cuts out. Caller hangs up radials but mum engaged she says though I haven't seen it her handset shows intercom and she can't resume call. After hanging up after a few minutes it works OK again, I made adjustments to ring volume two weeks ago and I am wondering whether I have made an incorrect setting , has anybody heard of this before please ?

[RobbieMac]

Hi @Strongtony 

Welcome to the BT Community and thanks for your post!

I'm sorry for the problems you're Mum is having with her BT3880 phone.  Your best bet would be to have a word with product support.  You can get their details on the >> BT3880 user guide  << and I have included them below for your own convenience.

If your phone is within warranty:

By phone: 0800 218 2182

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

Cheers,

Robbie

[Strongtony]

Thanks I have done that still waiting for them to reply to my email trying to phone is nigh on impossible