cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
4,608 Views
Message 1 of 12

Phone sound not working after I answer

Go to solution

Hi my phone which I've had for a number of years, has suddenly had this fault which I don't know how to fix : it rings fine, but once I've answered there is no sound (the time continues as if I've answered) I tested when I phone out aswell, and same thing, my daughter answered my call, but there was no sound for either me not her. It also used to show me numbers but no all are No Number. Please help as I use it for my small home business. Thank you. 

0 Ratings
11 REPLIES 11
4,606 Views
Message 2 of 12

Re: Phone sound not working after I answer

Go to solution

@Panoramix924 

Are you a BT Retail or are you a BT Business customer?

Have you tried a different phone?

0 Ratings
4,601 Views
Message 3 of 12

Re: Phone sound not working after I answer

Go to solution
No, it's a home phone
0 Ratings
4,596 Views
Message 4 of 12

Re: Phone sound not working after I answer

Go to solution
Don't have a different phone
0 Ratings
4,594 Views
Message 5 of 12

Re: Phone sound not working after I answer

Go to solution

@Panoramix924 wrote:
Don't have a different phone

Are you a BT Retail customer, do you pay BT for your line rental?

0 Ratings
4,574 Views
Message 6 of 12

Re: Phone sound not working after I answer

Go to solution
Sorry, yes it's bt phone, on bt landline rental
0 Ratings
4,569 Views
Message 7 of 12

Re: Phone sound not working after I answer

Go to solution

@Panoramix924 wrote:
Sorry, yes it's bt phone, on bt landline rental

Then you need to get hold of another phone to try, even a cheap wired one will do, just to prove whether its a faulty phone. This will avoid a possible £85 visit charge, if the fault is caused by your phone.

 

0 Ratings
4,567 Views
Message 8 of 12

Re: Phone sound not working after I answer

Go to solution
Thanks, will try get one
0 Ratings
4,546 Views
Message 9 of 12

Re: Phone sound not working after I answer

Go to solution

Hi @Panoramix924,

Please post back once you've been able to test the line with another phone.

If the problem remains the same you'll more than likely need an engineer to go out and check the line.

Thanks,

Paddy

0 Ratings
4,540 Views
Message 10 of 12

Re: Phone sound not working after I answer

Go to solution
Issue has been sorted, we did a few resets and line tests and it seems to be fine again, thanks for the help x
0 Ratings