Since moving home a 18 months ago our BT internet performance has been poor at best. I have on a number of ocassions spoken to BT and everytime they have told me that there is no issue with the service....
In optimum conditions a speed test on the router (via BT app / website) will show a Download Speed of 21Mbps to the hub. Third party test shows 15-20Mbps Download and 1.2 Upload.
The connection also drops out a number of times during the day (BT test still will say 21mbps Hub) however third party test show download speed has dropped to 0-1.5mbps. After around 10-15 mintues the third party test will show 15-20Mbps again.
Upload speed never goes higher than 1.2Mbps and if anyone tries to send a video or a few photos via Whatsapp it seems like the Download just stops - for example if we are streaming a show on Netflix etc, it will just start buffering until the whatsapp has sent and it can take upto 5 minutes to send a 30sec video!
I have the bt disc network in the house but it makes no difference if i am stood next to the BT router which is connectioned to the main phone socket (this was recently replaced by open reach)
Any advice will be greatly appriecated
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
from dslchecker your estimated range is 22/14mb and you have 18mb connection so well within expected range
Someone may then be able to offer help/assistance/suggestions to your problem
there are no guarantees with download using wifi what speeds do you get using ethernet baring in mind that dslchecker shown connection speed at 18 so download will be less nearer 16mb
Yes, however i am not getting 16mbs i am getting around 1mbs and when its stops working.
My issue is not with the speed as such as when it is working, download speed is fine. It is the realability that is the problem 😑
Can you post hub stats.
Is it your wif that is dropping or is the hub dropping internet connect and hub light changing from blue.
Have you turned of smart setup?
Have you tried using WiFi analyser to see channels in use near you and select channel manually instead of leaving on auto