Possible to discover reason for BT SH2 self reboot?

[The_Bin_Man]

Had FTTP installed just before Xmas and all been good.  Using supplied BT SH2 with latest firmware.

Connection has been constant since first being installed however this morning a short period of downtime due to the SH2 rebooting itself.

Is there any way to interrogate the log files for the reason why?

Does the attached screenshot make any sense to anyone? 

Thanks.

[Keith_Beddoe]

@The_Bin_Man 

Booting firmware image. That was triggered by BT remote device management.

[The_Bin_Man]

just found this in the log from a minute earlier.

[The_Bin_Man]

What is BT remote device management Keith?

[Keith_Beddoe]

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@The_Bin_Man wrote:
What is BT remote device management Keith?

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BT can initiate a remote restart whenever it wishes, using https://en.wikipedia.org/wiki/TR-069.

There may have been a change made to the internal configuration, that may have required a reboot to implement it. This does not mean there was a firmware update, as the configuration file is separate, and controls things like BT Wifi enable/disable.

I believe there was a recent change which was related to the upload speed issue, so maybe that was it?

[The_Bin_Man]

Transfer speeds for me have always been fine from day 1.

[The_Bin_Man]

is this where 3rd party routers (like the Asus) can be of benefit? BT cannot restart these?

[The_Bin_Man]

Thats it rebooted again after 14 days.

strange.  

what uptime do others have using SH2 and FTTP?

[pippincp]

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@The_Bin_Manwrote:
is this where 3rd party routers (like the Asus) can be of benefit? BT cannot restart these?

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Yes this is one of the benefits of  third party router.

Hubs have long been known for a 14 day reset. 1st time I've heard of it on an FTTP product though.

[The_Bin_Man]

14 days and another reset!

Is there anyone at BT who I can speak to about this?