Profile change

[foxtrot]

Hi 

My profile seems to be capped at 40Meg down, despite the line being capable of more. I have Fibre 1 so if I can get the full 55/10 profile, it'd be most appreciated! Thanks 

 

[imjolly]

your connection time is currently 14days but were you previously having connection problems with hub dropping connection or a few manual resets or maybe both?

can you check MYBT that your package shows as Fibre 1 and not essential

[foxtrot]

Yes, a bit of both. I had a second line installed and there seemed to be a bit of conflict with this BT line. Engineers were out so a bit of manual disconnections too. That screenshot from the SH2 was actually taken yesterday afternoon. Yesterday was particularly bad service and it resynced around 21:30, but it's generally stable. (The 2 previous dropouts on the graph were internal on my network, not resyncs.)

And I double-checked, I'm definitely on Fibre 1 on My BT

[pippincp]

Check for noise on your line 17070 option 2, best with corded phone.

[imjolly]

It looks like all the previous disconnection and manual reset have resulted in the DLM taking cation to stabilise line with your connection ending up in a banded profile  If you can maintain a stable connection for 2/4 weeks then DLM should release banding and speeds will increase

[foxtrot]

Seems quiet to me. No noticeable noise.