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Message 1 of 29

Re: BT HUB keeps disconnecting

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Hi all. 

I have just moved house and since being in the new place my connection is doing exactly this too. More and more frequently the connection dies and the router flashes orange before going back to blue again.

It's happening about twice an hour now. Absolutely infuriating when I'm trying to work at home.

Help me!

My phone socket is number 1 in that list.

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Message 2 of 29

Re: BT HUB keeps disconnecting

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@mjglory  Remove the lower part of the faceplate and connect to the test socket behind with a filter. If you still have noise on the line report a noisy line fault on 151.

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Message 3 of 29

Re: BT HUB keeps disconnecting

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Thank you I will try that.

If it is a noisy line how easy and quickly do BT usually sort it out?

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Message 4 of 29

Re: BT HUB keeps disconnecting

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Normally easy and quick as it only needs a line engineer not a broadband one and Openreach have more line engineers.

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Message 5 of 29

Re: BT HUB keeps disconnecting

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Hi again,

This might seem a stupid question but what would the noisy line sound like? I'm doing the quiet line test and in between announcements there is just a kind of low hum. Is this normal or would this class as noise?

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Message 6 of 29

Re: BT HUB keeps disconnecting

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A low hum is normal with a cordless phone.

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Message 7 of 29

Re: BT HUB keeps disconnecting

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Oh this isn't a cordless. This is a 7 quid argos cheap plastic binatone phone. Purchased especially for this reason!

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Message 8 of 29

Re: BT HUB keeps disconnecting

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Hum on the line indicated a possible earth connection or unbalanced line.

What does the BT Line test result show?

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Message 9 of 29

Re: BT HUB keeps disconnecting

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How do I do that? Sorry for my ignorance.

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Message 10 of 29

Re: BT HUB keeps disconnecting

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@mjglory wrote:

How do I do that? Sorry for my ignorance.


Follow the landline troubleshooter.

https://www.bt.com/help/report-and-track-your-bt-problem

It will take you to the line test option.

 

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