Can't login to MyBT

[JaySKay]

I appear to be experiencing the exact same problem as Peter Martinez and I'd appreciate help on how to break out of this loop!

I can no longer access MyBT or BT Cloud, I can only access BT Mail using my BT ID and password.

I've tried resetting my BT ID password on several occasions but I can still only access BT Mail.

All contributions would be very much appreciated.

John

[JohnC2]

Hi @JaySKay, welcome to the forum, and thanks for posting. I've moved your post to create your own thread as the previous one is a year old. Sorry that you're unable to access your MyBT. 

Do you recall when your last successful login to MyBT was?
Do you have any other email addresses that may have been set up as the BTID?

Cheers

John

[JaySKay]

Hi John

The last time I can be sure of logging in to MyBT was on or around 3rd September 2021 to download a copy of my last BT bill.

As far as I'm aware my primary BT ID has always been xxxxxxx @ as this was the very first email address I created many years ago. In recent years I set up the following additional email addresses (I think as affiliates, each with its own unique BT ID):

This evening I tried to log on to MyBT for xxxxxxx @ and the dashboard started to load but suddenly went blank and then logged me in to WebMail. 

Not sure if it's connected in any way to my current problem, but BT Cloud updated on my PC very recently and things have gone downhill ever since!

Cheers

John KIng

[JohnC2]

Hi @JaySKay, thanks for posting back and I'll send you a Private Message shortly so you can get in touch with the Mod team and we'll be happy to help you with this.

cheers

John

[DavidM]

Hi @JaySKay ,

Thanks for sending over the details. Can you try this password reset route and let me know if it helps. 

Cheers

David

[DavidM · Accepted solution]

Hi @JaySKay ,

Thanks for letting me know we got this sorted for you. We needed to get the specialists involved but we got there in the end.

All the best

David