Hi there. Had my Fibre 900 installed on Friday. Download speeds are consistently in the 850-900 range, but I seem to be subject to the 50Mbps cap for uploads. As this seems to have been fixed for other users, I was wondering what I needed to do to get someone to look at this for me?
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Hi @FamilleSmith, welcome to the forum and thanks for your post. The upload cap should lift automatically within a few days of connection. Have you had the Smart Hub 2 connected continuously for 3 days yet? Post back and let me know as if it hasn't lifted automatically we can get it fixed for you.
Thanks for the reply - it’s been continuously connected since Friday. That said Openreach had not closed the job until today, so perhaps I need to wait until the end of the week and report back?
Hi @FamilleSmith, yes as the order not closed off until today has most likely been the cause. Please continue to monitor and if it hasn't updated the upload by the weekend let us know and we'll get it corrected for you.
Thanks for your earlier messages. It has now been more than 72 hours but the upload cap still appears to be in place. I’m also unable to test the speed in either the BT app or MyBT online as both say they cannot see the hub, despite it working fine with blue lights etc. Speeds using either Google or Ookla are consistently showing 850+ down but always around but never over 50Mbps up. Grateful for further assistance!
Hi @FamilleSmith, thanks for the update and sorry it has not automatically updated the upload. I've sent you a Private Message so you can get in touch with us and we'll be happy to get the cap lifted for you.
A massive thank you to John and Robbie who sorted everything for us and we are happy customers enjoying 900 down and 110 up!