Slow Broadband speed and drop out

[DougWilliams]

We have had the same problem.

We first reported this on 12 April, and had an engineer visit on 15 April. He confirmed that there were no problems outside the house. Due to Covid-19 he did not enter the house.

We continue to have slow speeds. Regular speed tests show an average download speed of 16Mbps. It also drops out on a regular basis.

Any options/solutions? Would a new router be a possible solution???

Doug Williams 

[imjolly]

I moved your post as the thread you posted on is over a year old and marked solved

is there any line noise  dial 17070 option 2  should be silent and best with corded phone

which hub version are you using

can you enter your phone number and post results  https://www.broadbandchecker.btwholesale.com/#/ADSL

remember delete number

[bbbill999]

Another solution, press hard to get fibre to the home ... really good & with the new last year bt circular hubs they are really clever.