WiFi extender 1200 connected but saying no Internet

[rjhinde]

I too have just installed a WIFI extender and it has connected but is saying no Internet when I try to connect any device (though sometimes it also says incorrect password as well). Is it incompatible with an EE hub?  I have tried resetting everything

[Keith_Beddoe]

@rjhinde 

You may like to ask on the EE forum, and see if anyone else is having issues using this device with an EE hub.

https://community.ee.co.uk/

[rjhinde]

I have tried the EE community and not had anything helpful there.  The BT extender is sold as compatible with other Hubs.

Is there anything else I can try?

[JohnC2]

Hi @rjhinde, welcome to the forum and sorry you are having a problem with the WiFi extender 1200. 

It would be best to contact the product helpdesk who are best placed to help you with this. They can be contacted by phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

Or drop them an email: btconnectedhome@bt.com

cheers

John

[rjhinde]

Sadly everything I have tried with the help of the help desk has failed, so I am now going to seek a refund