Hi @BGP220594, welcome to the forum, and thanks for posting. Sorry that you can't access the BT Sport channels.
What type of BT Sport subscription do you have? ie Is it on BT Sport on BT TV, BT Mobile, EE Mobile etc
If it's on BT TV are you using Ethernet between your hub and BT TV box or powerlines?
cheers
John
Hi @BGP220594 thanks for confirming that for me. When you say you have carried out the troubleshooting please can you confirm you have completed the below steps?
YVM102
- First unplug the ethernet cable from the back of your TV box, wait 10 seconds, then plug it back in. Now retry the service to see if you still get the error
- If you still get the error, restart your TV box by flicking the switch on the back. Now retry to see if this has fixed the problem
- You may need to accept the 'Terms of Use' before you can access Catch-up and On Demand services on BT TV. Press the Home (or YouView) button, then go to Settings > Information & Reset > Terms of use > Accept
- Check the connection between your Hub and TV box. If you use Powerline adapters restart both adapters and check they are in sync.
- Check your box is connected to your network. Press the Home (or YouView) button, then go to Settings > Signal & Connection > Broadband Connection. It should show “Connected” next to 'Status'
- If the 'Wired Connection' is set to 'AUTO' and the 'Network Connection Status' is showing 'DISCONNECTED', attempt to re-connect by selecting Wired Connection from the menu, selecting NEXT and press the OK button. If the device connects, retry the service
If you still see the error message then try restarting your equipment:
- First, restart your Hub
- Wait for the broadband light on your Hub to go blue
- Restart your TV box, using the power switch on the back
- Now check if you still receive the error
Cheers
John
