Recording programmes

[Helen1965]

A lot of our programmes have failed to record completely including terrestrial channels. We’ve made sure there aren’t any scheduling clashes, the BT box is on and the hub is working. Any ideas? 

[zulu17]

Hi @Helen1965 

Are these recordings that occur when the box is in standby mode or when the box is in active use ?

Also   does "failed to record completely" mean the recording never started or started to  but was incomplete  - if the later was it the start or the end  missing ?

[Helen1965]

Hi,

The box is always in active mode. The message comes up initially saying the programme is recording but then when we go back to the recordings list, the message comes up as ‘failed to record’

[Les-Gibson]

Do you get a message to say that you need to cancel one of your recordings if you want to continue to view the channel you are watching

[zulu17]

Thanks for clarifying @Helen1965 

is there any pattern or consistency about the recording that succeed and those that "fail to record" .

eg single recordings/ series recordings/freeview recordings/BT TV subscription channel recordings/specific channels etc

which BT TV box is it that you have ?

when did the problems first become noticeable ?

You mention that the box is set to always on (active) , is there any particular reason that you opted for that setting rather than "smart standby" (ie did you experience previous issues that made you decide to use that setting).