Reduced Broadband speed on Fibre 100

[GazzaP]

As mentioned before BT now reckon they have "fixed the fault". However, my download speed is still poor. Below is the screenshot from this morning's test with BT and it would appear that nothing has changed from when I first logged the issue a week ago.

[pippincp]

You're going to have to ring this one in, your connection stats clearly show you aren't getting the speed. 0800 587 4787

[GazzaP]

Thanks, I will and will let you know how I get on.

[GazzaP]

I've got a booster engineer coming out tomorrow morning.

[pippincp]

That was quick. Let us know how it turns out.

[GazzaP]

BT have acknowledged that I'm not getting the speeds that I should be getting. They have suggested that they have traced an Open Reach fault. How likely is it that they  will fix it? The Engineer is coming out tomorrow,

[GazzaP]

Will do!

[GazzaP]

Well the Open Reach engineer came out this morning and tested everything. I'm getting speeds of £130mbps to the house and almost that coming off my master socket and yet the Smart Hub was delivering barely 80mbps. We switched back to my original Smart Hub 1 and, immediately, the speed increased to well over 100mbps! So the Smart Hub 2 was faulty, knocking about 50mbps off my download speeds. The engineer had not previously encountered this issue. All sorted now, thank goodness.