Remote Restart Home Hub 6

[Thompson218]

My Hive Heating goes offline occasionally and a software restart seems to fix it. If this happens while away from home is there a way to restart my hub remotely? Its a HH6.

[licquorice]

No

[Keith_Beddoe · Accepted solution]

@Thompson218 

Possibly.

Can I reboot my BT router remotely?

The My BT app is the quickest and easiest way to get help when you need it, and you can manually update the router from your smartphone. The app also lets you restart your BT Hub remotely and track any faults you have raised.

https://www.bt.com/about-my-bt-app

This may only work with the latest smart hub 2, but you would have to try it.

I would expect it uses the same method that the helpdesk use, to remote restart your home hub. Because the BT app is only used by the account holder, you could not reboot another persons home hub.

[licquorice]

Well spotted @@Keith_Beddoe  I assumed that only worked when connected locally but can confirm it does work via 4g

That is with a SH2 however, can't confirm for hub 6

[Keith_Beddoe]

I guess that is the reason why BT have opted for app control, as that is the method many of the other router manufacturers are now using. It also means that the account holder has full control over everything.

As the app has the same control as the helpdesk, via the management port, then it may work with all of the home hubs.

[Thompson218]

I can confirm that the App can restart the HH6, at least when on the home network. I'll have to test it when remote now!

Thanks for the help.

[licquorice]

Just turn wifi off on your phone and use 4G to test it.

[Thompson218]

That just occurred to me, yes it worked.

Thanks again.

[Carlusha]

Now @Thompson218 you should try and ascertain why the Hive decides to go offline occasionally.

It would appear you are not alone with this problem!

[Thompson218]

Especially if you have Hive 😉