Remove a name on bill

[Bush161]

Over 2 yrs since my sisters name was on my bill but then she died and I moved address I informed bt and they said they would remove her name , but its still on

[RobbieMac]

Hi @Bush161

Welcome and thanks for your post!

I am really sorry for your loss.  I understand that you requested for your Sister's name to be removed from your account when she passed away.  I am sorry that wasn't done.  We can pick this up and update from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie