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Katie91
Beginner

on ‎11-10-2021 23h01

2,426 Views
Message 1 of 4

Removing account from Bt Id

Hi, I'm trying to remove an account from my bt I'd. I made an order for broadband and there was an issue with the order so it was cancelled and re ordered but its added both accounts to my bt id account and need to remove the inactive account. Thanks 

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3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage

on ‎11-10-2021 23h29

2,410 Views
Message 2 of 4

Re: Removing account from Bt Id

Call BT 0800.800.150 and ask for Billing. They should be able to remove the accounts.

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Katie91
Beginner

on ‎11-10-2021 23h30

2,404 Views
Message 3 of 4

Re: Removing account from Bt Id

Thankyou I tried that also live chat. I'll try again tomorrow. Thanks
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PaddyB
Moderator-Retired

on ‎12-10-2021 10h01

2,364 Views
Message 4 of 4

Re: Removing account from Bt Id

Hi @Katie91,

Thank you for posting. If you send me your details, I'll be able to help you get that account removed from your My BT.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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