@xxdiddiexx wrote:
OK. So no noise on the quiet lune test
And yes the router cycles between orange, green, blue. When it stays on orange I unplug it, reset it and sometimes it returns to normal and sometimes it doesn't.
It is getting annoying now. I WFH and missed an important call this morning because it went down 5 mins before the call.
What does your master phone socket look like, as you may be getting disconnections?
@xxdiddiexx wrote:
That does not look like your master socket, its looks more like an extension socket. The problem is that you need to be able to locate the master Openreach socket, which would look like one of the ones in my picture. I also cannot see your phone plugged into the microfilter, so where is the phone plugged in?
Behind the master socket would be the test socket where you would need to plug in the microfilter instead. If you still get disconnections at the test socket, then that would indicate an external fault.
As it is, the problem may be between the master socket and the extensions.
As for a check of the home hub, have you tried a full factory reset of the home hub, just in case the internal configuration is corrupted?
It would be unusual for a home hub to give problems as you describe, as the usually just fail to work. Most problems are caused by bad connections or issues with the line.
If you have done all of the checks, and are still sure its the home hub that is faulty, then provided you are still in a contract, you can ask BT to send another home hub. All replacements are now just loaned, and need to be returned if you leave BT.
If you are not in a contract, and do not want to renew it, then you can obtain a suitable third party router locally, for about £35.
