Replacement Hub/Router

[xxdiddiexx]

Really sorry about this, but because the socket is behind a cupboard, I cannot see the front.

Do these photos give any clues?

 

 

[xxdiddiexx]

Thank you for all your help.  I will try the reset as suggested in your post.

FTR I signed a new 12 month contract with BT last month.  I did mention at the time the drops, and was told it was prob due to work in the area 🤷🏼‍♀️

[Keith_Beddoe]

Not really, as its not possible to see the front. If its the one at the top, it looks like its coming apart.

Where does your phone plug in?

[xxdiddiexx]

Phone is plugged into the extension socket.  The first photo i put up 🙂

[Keith_Beddoe]

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@xxdiddiexx wrote:

Thank you for all your help.  I will try the reset as suggested in your post.

FTR I signed a new 13 month contract with BT last month.  I did mention at the time the drops, and was told it was prob due to work in the area 🤷🏼‍♀️

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Well, you can always ask for a replacement home hub, I think you just pay the postage, but do not be surprised if it does not fix the problem.

[xxdiddiexx]

😔 OK.  Thanks..

[Keith_Beddoe]

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@xxdiddiexx wrote:

Phone is plugged into the extension socket.  The first photo i put up 🙂

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So where is the home hub plugged into, as it should be plugged into that microfilter?

[xxdiddiexx]

The main box behind the cupboard and NOT in a filter.  

[Keith_Beddoe]

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@xxdiddiexx wrote:

The main box behind the cupboard and NOT in a filter.  

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Then you must have a master socket with two separate sockets, one of which would be a smaller RJ11 socket which the home hub plugs into.

That would be 5,6 or 7 on my picture.

I would treat all of those as suspect, as they all suffer from bad connections, especially number 7.

I cannot see any alternative but to check the connections at that socket. You are going to have to get access to it anyway, if you have to plug a new home hub in.

[xxdiddiexx]

Thank you for all your help.  It's very much appreciated 😊