'Request Entity Too Large' error when signing in

[Stevek1311]

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@Keith_Beddoewrote:

Clearing the community.bt.com cookies is the only cure.

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As I've posted before, even that doesn't always work

[MandyF]

Hi guys,

I'm really sorry that this issue is still ongoing. We've reported this issue to Khoros for investigation and will update the thread when we know more. 

Thanks for highlighting this and thank you for your patience 

MandyF

[ralphrmartin]

Thanks Mandy, good to know you are on the case.

[SeanD]

Good morning Folks,

Thanks very much for highlighting this issue to us.  I am sorry for the frustration this is causing.

Yesterday we raised a case with Khoros to investigate.  They have come back to confirm that they have cleared the Community cache and some things on their side and will restart the Community during the wee hours of tomorrow morning.  Hopefully from tomorrow, you will see an improvement so please post back here to let me know if you are still seeing the 'Request too large' error message.

Rest assured if you see no improvement we will continue to investigate until we find a solution.

Cheers

Sean