SKYSPORT APP - ROKU LOG-IN NOT WORKING

[Tabs_79]

I can’t log into BT app on my roku device. I’m getting a ID106 error. I’ve reset my password and checked everything has been input correctly, still doesn’t work. Both app and OS are up-to-date. I was hoping to buy a sports pass and watch the game tonight.

I've also tried using the BT chat help which has wasted an hour of my life asking pointless questions that have no relevance to loggin in.

Any help would be appreciated.

Thanks,

Tony 

[DarrenDev]

ID106 usually means your device failed to connect to our authentication server.  First thing to try would be a reboot of your router, just to see if that fixes it.

If you don't currently have a subscription, then I'd expect you to see ID003 or an upgrade message when trying to log in.

[Tabs_79]

Hi, thanks for that. Still no joy.

I've not bought my monthly pass yet as I had different issues last time after i'd bought it.

[Tabs_79]

just tried installing the windows BT Sports app and get the same error. I can login fine on my browser.

[Tabs_79]

After buying a Monthly sports pass I was unable to watch BT sport on x3 different devices. After trying your web chat, getting some help from the forum and eventually phoning, my issue was no nearer to being fixed and I'd wasted nearly two hours trying to get it to work. And after all that I'm going to miss tonight's game.

For a technology company no one I spoke to seemed to have any technical knowledge, just going through the script. On the web chat in particular non of the questions had any reference to me not being able to log into my account on two of the devices (roku/windows app).

I've also got to wait up to 14 days for my refund to come through.

To top it all I also can’t seem to make a complaint online as that doesn’t seem to work

[Carlusha]

@Tabs_79  How about describing the problem here? Some may have gone through the same scenario.

[Tabs_79]

I have already posted the orginal issue on the relevant area on the forum. 

[Carlusha]

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@Tabs_79wrote:

I have already posted the orginal issue on the relevant area on the forum. 

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Well, you never mentioned that simple but very important point. Perhaps your vent should have been added to your original topic.

[gg30340]

I have moved your post so that as has been pointed out,  your previous posts adds the context of your complaint.

[Tabs_79]

I had mentioned that I had found some help on the forum.