Second Line with Vodafone - Primary Line keep with BT

[oakserver]

Hi,

To cut a long story short, due to some line instability, I have decided to contract to a second line with Vodafone.

Originally I had considered an additional line from BT but someone pointed out that if I am using it as a failover, its better to have this provided by a different provider as they are unlikely to have outages at the same time unless of course it is a local Openreach outage.

I have this premonition that Vodafone are going to take over my existing BT when it is my intention for a second line. They say thay they have ordered it as a new line required but it's just something the customer service agent said that worried me a little, "We usually take over the existing line and don't think we do second lines!!' 

If Vodafone were going to take over the line will I get any email or notification from BT to say this is happening and give me the opportunity to stop it? I've not switched provider for quite a long while and gone are the days of MAC codes I think!

[imjolly · Accepted solution]

if Vodafone attempt to take over your line you should get a letter from BT advising someone want to take over your line and if you disagree then to contact BT immediately to stop it

[oakserver]

Excellent, thanks imjolly, that puts my mind at rest.

I was hoping that I would hear something from BT if this were to happen.