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Message 1 of 2

Sending back old Hub

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I renewed my contract as the old one expired and I was told I need to send back the old hub, and all info and packaging will come with the new hub.

I have the new hub but there was nothing about where to send back the old one, there were no label or packaging.


where should I send it?

would be great to have a chat for existing customers but there is no, or it is impossible to find it, even when I had a faulty to report.

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Message 2 of 2

Re: Sending back old Hub

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If you got the old one before 13-Dec-2019 then you don't need to send it back. See How to return and recycle your BT equipment for free | BT Help

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