Re: Server connection disrupted.

Alex130 · ‎31-12-2020

During certain times of the day my connection to a specific server is severely disrupted. I am playing Neverwinter on PS4 and have contacted their support teams regarding this issue too. The game works fine and my internet connection is fine, however between the hours of about 8-11pm UK time, the game becomes unplayable. Is there a way to have my outgoing connections to their servers monitored? I cannot find anything online about this specific issue. I have performed traceroutes to their servers both at the times when I am having issues and the times when my game is running fine.

Thank you.

DavidM · ‎01-01-2021

Hi @Alex130 and welcome.

I'm sorry to hear you're having a few problems with your gaming. There might not be a lot we can do to help but possibly some of the community members might be able to offer some advice. Can you post your tracerts etc so we can take a look?

Cheers

David

Alex130 · ‎01-01-2021

C:\Users\alexc>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 3 ms * 9 ms bthub [192.168.1.254]
2 7 ms 6 ms 10 ms 172.16.17.141
3 * * * Request timed out.
4 12 ms 12 ms 12 ms 31.55.187.184
5 18 ms 14 ms 15 ms 213.121.192.108
6 13 ms 13 ms 12 ms 194.72.16.102
7 22 ms 15 ms 15 ms akamai.prolexic.com [195.66.224.31]
8 18 ms 36 ms 21 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
9 * * * Request timed out.
10 17 ms 21 ms 19 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
11 * * * Request timed out.
12 95 ms 98 ms 94 ms a209-200-171-102.deploy.static.akamaitechnologies.com [209.200.171.102]
13 101 ms 96 ms 97 ms 198.49.243.237
14 95 ms 94 ms 95 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

C:\Users\alexc>

pippincp · ‎01-01-2021

That is about the same result I get with a different ISP and via my VPN. 1st is via VPN.

C:\Windows\system32>tracert 208.95.184.200

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 36 ms 19 ms 38 ms uk-018.whiskergalaxy.com [84.17.50.158]
2 19 ms 19 ms 20 ms unn-84-17-50-190.cdn77.com [84.17.50.190]
3 20 ms 26 ms 19 ms unassigned.cdn77.com [185.229.188.182]
4 20 ms 19 ms 19 ms ae0-401.lon10.core-backbone.com [5.56.17.177]
5 38 ms 31 ms 22 ms akamai.prolexic.com [195.66.224.31]
6 28 ms 19 ms 21 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.6
0.192]
7 29 ms 28 ms 21 ms a72-52-1-155.deploy.static.akamaitechnologies.co
m [72.52.1.155]
8 22 ms 20 ms 20 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.
52.60.197]
9 108 ms 115 ms 100 ms 93.191.173.69
10 96 ms 93 ms 95 ms a209-200-171-102.deploy.static.akamaitechnologie
s.com [209.200.171.102]
11 111 ms 95 ms 95 ms 198.49.243.237
12 94 ms 95 ms 95 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

C:\Windows\system32>tracert 208.95.184.200

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 11 ms 9 ms cdif-core-2a-xe-213-0.network.virginmedia.net [6
2.252.57.77]
4 * * * Request timed out.
5 * * * Request timed out.
6 17 ms 18 ms 16 ms tclo-ic-3-ae0-0.network.virginmedia.net [212.250
.25.62]
7 17 ms 17 ms 18 ms akamai.prolexic.com [195.66.224.31]
8 18 ms 17 ms 17 ms po110.bs-b.sech-lon2.netarch.akamai.com [72.52.6
0.200]
9 16 ms 18 ms 18 ms a72-52-1-189.deploy.static.akamaitechnologies.co
m [72.52.1.189]
10 25 ms 18 ms 19 ms ae121.access-a.sech-lon2.netarch.akamai.com [72.
52.60.205]
11 129 ms 94 ms 93 ms 93.191.173.69
12 106 ms 97 ms 96 ms a209-200-171-102.deploy.static.akamaitechnologie
s.com [209.200.171.102]
13 132 ms 123 ms 120 ms 198.49.243.237
14 118 ms 105 ms 96 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

C:\Windows\system32>

Alex130 · ‎01-01-2021

Hmm, okay.

I contacted the support teams on the game and they suggested to do the traceroute. I don't fully understand them but there are no issues with their servers as only I have these issues and I have had my connection checked and there is nothing wrong with BT so they said there must be something to do with the connection between BT and their servers. I think the traceroute I sent may have been carried out at the wrong time.

I have just redone one whilst I am having trouble which may show the issues better. The numbers are much different on this 1.

C:\Users\alexc>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 145 ms 4 ms 2 ms bthub [192.168.1.254]
2 16 ms 12 ms 13 ms 172.16.17.141
3 * * * Request timed out.
4 19 ms 22 ms 21 ms 31.55.187.184
5 19 ms 22 ms 23 ms 195.99.127.224
6 84 ms 36 ms 16 ms peer3-et-7-0-5.redbus.ukcore.bt.net [62.172.103.254]
7 19 ms 19 ms 18 ms akamai.prolexic.com [195.66.224.31]
8 33 ms * 27 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
9 * * * Request timed out.
10 20 ms 21 ms 19 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
11 * * * Request timed out.
12 117 ms * 495 ms a72-52-27-212.deploy.static.akamaitechnologies.com [72.52.27.212]
13 111 ms 104 ms 105 ms 198.49.243.237
14 * 121 ms 99 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

C:\Users\alexc>

-Richie- · ‎01-01-2021

I thought I would have a try, see below :

C:\Users\Richie>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.184.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms bthub [192.168.1.254]
2 5 ms 4 ms 5 ms 172.16.18.173
3 * * * Request timed out.
4 13 ms 19 ms 11 ms 31.55.185.176
5 12 ms 12 ms 12 ms core1-hu0-6-0-6.colindale.ukcore.bt.net [213.121.192.0]
6 34 ms 18 ms 12 ms 194.72.16.74
7 14 ms 13 ms 14 ms akamai.prolexic.com [195.66.224.31]
8 13 ms 14 ms 14 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.60.192]
9 * * * Request timed out.
10 14 ms 14 ms 13 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.52.60.197]
11 * * * Request timed out.
12 91 ms 91 ms 91 ms a209-200-171-102.deploy.static.akamaitechnologies.com [209.200.171.102]
13 99 ms 94 ms 94 ms 198.49.243.237
14 90 ms 91 ms 91 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

pippincp · ‎01-01-2021

I would recommend downloading pingplotter and run when you are having problems. It should show up where they are occuring. Don't worry about downloading a trial, you won't be charged at any time.

Alex130 · ‎06-01-2021

Hi, so I downloaded the ping plotter and have been watching it for a few days. It seems looking on here I'm not the only person having issues during the evening, however here are the results when I begin to experience issues. I do not understand it well enough to be able to really pin point the issue.