Simple question guys. How do I report a fault with my broadband.

[neilbeard]

Honest guys I am not stupid but I've spent an hour and still no progress.

when I click on "report a fault" all I get is a self diagnosis test which tells me everything is fine.  when I try to raise a complaint all I get is a message saying I have no outstanding complaints but no way of raising a new one.  There is no actual way of raising a fault

I gave up after holding 20 minutes on the phone, and online chat isn't working. 

when I google "raise a fault with BT" and go to the page which is called "raise or check faults here" again, there is no option to actually raise  a new one

I just want to raise a fault with my broadband, that's all   😞

[licquorice]

Call 0800 800151, you will certainly have to wait much longer than 20 minutes though I'm afraid.

Is there anything the community can help with?

[neilbeard]

so there's no way of reporting it online? Brilliant. It's BT in the dark ages as usual

[pippincp]

Have you tried here?

https://www.bt.com/help/report-and-track-your-bt-problem?adobe_mc_sdid=SDID%3D74C1E82489E6F298-23AA6... 

[neilbeard]

been though all that thanks and clicked on every link. No ability to actually log the fault anywhere

[licquorice]

If you tell us what the fault is, we may be able to help.

[NigelB72]

Is it definitely a fault with your broadband or could it be the actual phone line?

[neilbeard]

Until i get to report it and they investigate, I don't know !!!!!!

[neilbeard]

lose all broadband for two or three minutes after any incoming phone call. started doing it when we upgraded to superfast fibre

[imjolly]

@neilbeard 

then simple question do you have a dial tone when using the test socket?  if so is there any noise if you dial 17070 option 2  as it should be totally silent