<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
So you went for the full reset? Great that it worked, but sorry that it was necessary - I imagine it must have been frustrating to lose so many recordings.
